If you’re delivering customer service to millennials (and chances are good that you are, or will in the very near future), you need to know how they’re different from the generations that have come before them. The folks at Talkdesk have put together the following infographic that presents what they’ve learned from researching this up and coming group of consumers, born between 1980 and 2000. I hope you find it helpful! ~Michele
The key to successfully tending to and nurturing any group of customers depends on meeting their expectations of customer service — both traditional and online versions.
What they expect is, of course, influenced by who they are …
Millennials are diverse. They’re often bilingual. They have short attention spans.
And while they rely on some of the same modes of customer service contact as other generations, including their parents and grandparents, they have different expectations, too. Most of those relate to how they use social media and live chat as ways to express their customer service needs.
Understanding the personality characteristics of millennials will enable you to better serve them. We’ve put together the following infographic to shed some light and share what we know about this key consumer group.
Click here to read Talkdesk’s article that accompanied this infographic.
YOUR TURN! I’d love to hear what YOU think! Please leave a comment below.
