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Coffee Chat – Episode 17

Coffee Chat with Michele Peterson, Episode 17 “How do People FEEL When Doing Business with You?” Inspired by an early morning trip to the orthodontist, this episode of Coffee Chat is a reminder to be mindful of the customer experience you’re providing. Because people WILL talk … For your convenience, the audio and video recordings… Read More

Coffee Chat – Episode 15

Coffee Chat with Michele Peterson, Episode 15 “Customers want to feel connected … to YOU! …” For your convenience, the audio and video recordings of this episode, which was originally live streamed on Dec. 9, 2016, can be found below. Listen to the audio of Coffee Chat, Episode 15 here: Watch the recording of Coffee… Read More

Create a Customer Experience that Brings in Repeat Business

I deck my halls for Christmas immediately after Thanksgiving. I boycott the crowds doing Black Friday shopping, and stay home to decorate instead. The tree comes out and the lights and stockings go up. The everyday coffee mugs are replaced by Christmas mugs. Christmas tree scented candles get lit. I play Christmas music and watch… Read More

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