If you’re delivering customer service to millennials (and chances are good that you are, or will in the very near future), you need to know how they’re different from the generations that have come before them. The folks at Talkdesk have put together the following infographic that presents what they’ve learned from researching this up… Read More
4 Steps to 5-Star Social Media
4 Steps to 5-Star Social Media By Michele Peterson Have you ever had the opportunity to stay at a five-star hotel? Top-notch service, highest quality everything … a fabulous experience on every level imaginable. My family was able to visit the Four Seasons Hotel in Washington, D.C. this summer, and our excellent experience with this… Read More
